Real-Time Innovations Support
Real-Time Innovations (RTI) takes pride in providing customers with the highest caliber of support. We understand that middleware is a mission-critical part of your application and treat support with the seriousness that it deserves. Our support engineers are exceptionally qualified: they are experts at designing, debugging and implementing distributed real-time and embedded systems.
The RTI Community is a free resource that allows anyone to talk to Connext DDS experts and get answers without a Support contract.
If you have a current maintenance contract or subscription, you can contact RTI support via the following methods.
- Customer portal: Use the "Portal login" box on the right to submit and track support requests, download and search product documentation, and access your software downloads.
- Email: firstname.lastname@example.org
RTI Support - USA+1 (408) 990-7444
9:00 AM - 6:00 PM Pacific Time (GMT-7)
RTI Support - EMEA+34 (958) 27 88 62
9:00 - 18:00 Central European Time (GMT+2)
If you do not have a current maintenance contract or subscription, you can search our public knowledge base and FAQs. If you would like to take advantage of RTI's email and phone support, you can purchase a maintenance contract or subscription by contacting your local RTI representative, sending an email request to email@example.com, or calling +1 (408) 990-7400.