Support

Real-Time Innovations Support

Real-Time Innovations (RTI) takes pride in providing customers with the highest caliber of support. We understand that middleware is a mission-critical part of your application and treat support with the seriousness that it deserves. Our support engineers are exceptionally qualified: they are experts at designing, debugging and implementing distributed real-time and embedded systems.

The RTI Community is a free resource that allows anyone to talk to Connext DDS experts and get answers without a Support contract.

Two-Minute Topic: RTI Community

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Accessing Support

If you have a current maintenance contract or subscription, you can contact RTI support via the following methods.

  • Customer portal: Use the "Portal login" box on the right to submit and track support requests, download and search product documentation, and access your software downloads.
  • Email: support@rti.com
  • RTI Support - USA
    +1 (408) 990-7444
    9:00 AM - 6:00 PM Pacific Time (GMT-7)
  • RTI Support - EMEA
    +34 (958) 27 88 62
    9:00 - 18:00 Central European Time (GMT+2)

If you do not have a current maintenance contract or subscription, you can search our public knowledge base and FAQs. If you would like to take advantage of RTI's email and phone support, you can purchase a maintenance contract or subscription by contacting your local RTI representative, sending an email request to sales@rti.com, or calling +1 (408) 990-7400.